Eden Midcalf - Kinver, DY7

Hi, I’m Rachel Attwood, manager of our Kinver branch.  If you’re thinking of selling your home, or investment property, I’d love you to call into our busy office to meet me and the rest of the team. 
If an internet agent tells you a prime-site show room is a needless expense, an out-of-date concept, I think the visit will demonstrate otherwise. We can give you a copy of our new company brochure, too, which explains more about our approach.
I’m convinced you’ll be won over by my team of friendly and highly experienced staff and, most importantly, by our in-depth knowledge of the properties we’re promoting.  You’ll sense the joy we experience in matching properties to our carefully nurtured applicants. 
Since the formation of the firm, in 1992, Midcalf Nicholls’ philosophy has always been to give customer’s properties the very best treatment, regardless of size, location or price.
Our ethos is to concentrate on quality, rather than quantity – to offer a truly personal service, with a manageable level of properties and a high staff-to-property ratio.  This, we believe, is key to a positive customer experience.
You are definitely not just a number when you appoint Midcalf Nicholls to sell your precious asset. 
We pride ourselves on communicating effectively with our vendors and purchasers every step of the way and in striving to make their experience as pleasant and hassle-free as possible.
There’s a bottom line implication too.  The approach - less haste, more speed and more attention to detail – typically translate into a higher achieved price for your property.
And, whilst local knowledge and a personal approach are invaluable, our reach geographically can rival that of any corporate agent, via our membership of The Guild of Professional Estate Agents.
Where appropriate, we can arrange to promote your property in the Guild’s impressive showroom on London’s Park Lane and/or via approximately 800 quality estate agents throughout the country, meaning we can market it as widely as the largest corporate agent, whilst offering the local knowledge, committed staff and traditional values that are associated with a long-established, independent firm.
We know we’re good.  We want you to know too!
THE FOLLOWING PRINCIPLES ARE SOME OF THOSE WHICH SHAPE OUR APPROACH TO CUSTOMER SERVICE:
1. To produce exceptionally high quality images of properties we market.  “A picture tells a thousand words.”
2. To treat people as we would wish to be treated ourselves.  This transcends our detailed code of conduct.
3. To go the extra mile – to impress, not merely satisfy.
4. To seriously negotiate and actively facilitate on our client’s behalf – not simply to report, posture and live in hope.
5. To remember that our business has grown organically, by word-of-mouth; repeat business, referrals and recommendations are vital to our continued success.
6. To be the thinking man’s estate agent of choice.